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Technical Expert

This guide Explains about Technical Expert role assign and update.

Senior Technical Specialist helps users to easily understand technical terminology and provide expert support technically.

Understand how you can Select or Update the Technical Expert Role:

Select the Technical Expert Role​

you can select or change to this role when creating new agent, or updating the agent.

When creating the agent, Select Technical Expert

Highlighted Technical Expert Role

Select the tone of Technical Expert

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Update to Technical Expert Role​

Go into your agent's Personalization Setting and go to Persona tab.

Click on Technical Expert Role to update

Highlighted Technical Expert Role

Choose the tone you want to give to your agent and save Changes to continue.

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tip

This Role suits best for leadership, depth of knowledge and systematic thinking core quality.