Voixt Teams
This step-by-step guide explains how to activate the Voixt Teams feature set, which offers enhanced team collaboration, security, and user management capabilities for enterprise customers.
What is Voixt Teams?
Voixt Teams is an advanced feature package designed to help organizations manage agents, data, and user access at scale. It provides robust tools to manage permissions, protect sensitive data, and streamline collaboration with advanced security.
When enabled, it unlocks:
Chat-only user Member Role
- Allows users to see all available agents and chat with them, without any access to agent or team settings. Ideal for external collaborators or customer-facing staff.
Owner Role
The Owner has the highest level of permissions within a team. They have full control over team conversations, logs, and subscription management. Owners can:
- Add and remove team members
- Create, update, and delete agents
- Create, update, and delete agent sources
- Update team conversations
- Manage all conversations, including anonymous conversations
- View and update agent settings
- View agent logs, source data, and stats
- Export conversations
- Change the team name
- View subscription details
- Perform all team-level administrative actions
Administrator
Administrator has almost the same permissions as an Owner, except for some subscription-related actions. They can:
- Add and remove team members
- Create, update, and delete agents
- Create, update, and delete agent sources
- Manage conversations, including team and anonymous conversations
- Update team conversations
- View agent logs, source data, and stats
- Export conversations
- Change the team name
- Update anonymous conversations
Member
The Chat-only role allows users to interact with agents in the app while restricting their access to any administrative or management features.
This feature is ideal for giving customers, external users, or team members secure agent access without exposing broader team or agent settings.