Create a broadcast

A broadcast sends one approved template message to many contacts at once. Each recipient receives it as a normal one-to-one WhatsApp message — they cannot see anyone else on the list.

Before you start

• Your WhatsApp Business Account is connected.
• Your template is approved by Meta.
• Your contacts are imported.
• You have checked your remaining daily messaging allowance.

Send a broadcast

1. Log in to the Voixt Dashboard and open WhatsApp → Broadcasts.
2. Click Create Broadcast.
3. Give the broadcast an internal name — recipients never see this.
4. Select the audience. Apply filters to narrow it down.
5. Choose your approved template.
6. Fill in parameter values. Map each {{1}}, {{2}} to a contact field such as name or city — see Use parameters.
7. Preview the message exactly as a customer will see it.
8. Send now, or schedule it for later.

Preview before every send

The preview renders your template with real values from a sample contact. Check that:

• Every parameter resolves. A blank value turns Hello {{1}}, into Hello ,.
• The message reads naturally at its longest realistic length.
• Buttons and links work and point where you intend.
• The audience count is what you expected.

Watch the send

While a broadcast runs, WhatsApp → Broadcasts shows live counts for sent, delivered, read, and failed messages. Replies arrive in the Inbox and open a 24-hour service window with that customer.

What can go wrong

Symptom	Cause	Fix
Broadcast stops partway	You hit your daily messaging limit	Split the campaign across days
Some messages fail	Invalid or unreachable numbers	Clean the contact list and re-import
Message shows Hello ,	A contact is missing the mapped field	Fill the field, or pick a different parameter source
Template unavailable	It is Pending or Rejected	Wait for approval, or fix and resubmit

Best practices

• Send a test broadcast to yourself and one colleague before the real one.
• Start with your most engaged segment. Early engagement protects your quality rating.
• Do not message the same person in two campaigns the same week.
• Schedule for a sensible local hour. A 2 AM promotion earns blocks.
• Review Insights afterwards and feed what you learn into the next send.

Next steps

• Filter your audience precisely.
• Understand messaging limits before scaling up.