Change the "I don't know the answer" message

This step-by-step guide explains how to change the "I don't know the answer" message.

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1. In the Agent's Personalization, citations tab, Check the I don't know the answer

2. Write a Custom Message from I don't know the answer to anything you want

• For example,

  I apologize, I don't know the answer.

3. Click on save changes button to save the changes.

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