AI Agents
A Voixt AI agent is a conversational assistant trained on content you supply — documents, a website, a Google Drive folder, a store catalogue. It answers customer questions in your words, cites its sources, and hands off to a human when it reaches the edge of what it knows.
Agents can run on your website as an embedded widget, or answer inside the WhatsApp Inbox.
How it fits together
- Add a data source. Upload documents, crawl a website, connect Drive, or sync a store.
- Configure the agent. Give it a role, a tone, and rules about what it may and may not say.
- Tune its intelligence. Pick a model, decide whether it may answer from general knowledge or only from your sources.
- Deploy it. Embed on your site, or connect it to WhatsApp.
- Review conversations. See what customers actually ask, and improve the sources.
Where to start
| If you want to… | Read |
|---|---|
| Train an agent on your documents | Create an agent from a document |
| Train it on your website | Create an agent from a website |
| Connect a store | Shopify · WooCommerce |
| Change how it sounds | Agent roles |
| Change how it looks | Appearance and behaviour |
| Put it live | Test the deployment |
| See how it is performing | Agent insights |
Agents and WhatsApp
An agent can answer WhatsApp conversations automatically inside the 24-hour service window. Outside that window, WhatsApp requires an approved template — an agent cannot bypass that rule.
A common setup: the agent answers routine questions instantly, and a flow assigns a human the moment the customer asks for one.
Next steps
- Create your first agent.
- Understand credit usage before you scale.